FAQs 

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For UK based customers, many of our products are available to buy on-line at; www.insight-direct.co.uk  where you can pay by most types of major Debit or Credit cards (note: the administrative savings we are able to make for orders placed through our on-line shop are typically reflected in the lower prices offered for goods purchased via the on-line facility).

Alternatively, 

You can place your order by phone, fax, e-mail, or snail-mail (postal orders) - see contact us for relevant contact details

Non On-line payments can be made by; cheque, most types of major Debit or Credit cards, or where pre-authorised, on "Account Terms"

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Account Terms (subject to status) may also be made available to other commercial organisations or regular customers  

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For "Legal", or "Health & Safety" reasons, it may not be possible (or commercially viable) to ship certain  types of goods to some locations outside of the UK. 

Although typically only a very small number of products from our comprehensive range are typically subject to such restrictions, we would request that prior to placing your order, you contact us by "Phone" or "E-mail", indicating the required delivery address, to ensure that we will be able to supply the items required and also provide an estimated shipping cost  - see contact us for relevant contact details

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To ensure a reliable, speedy delivery, the majority of our goods are now shipped via a national courier service, whilst smaller items may be sent by the Royal Mail signed delivery service.

Where goods are likely to arrive later than 5 days from receipt of your order, we will contact you to advise you of an estimated delivery date and agree the appropriate action with you.

If you require the goods ordered to be delivered by a "specific date or time", please phone our offices to discuss your requirements and the premium delivery service options that may be available.

Please note; delivery services may be disrupted during the period between Christmas and the New Year, as like many businesses, National Courier Companies typically close down during this period.  

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Remember; our Advice is Free ...our knowledge invaluable!

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 ...which is why like our thousands of existing customers that we have served over the last 20 years, you will find our after sales support second to none.

Looking after our customers is absolutely central to our corporate ethic, and as well as being the "right thing to do", it's also commercially very rewarding, as a great many of our "New Customers" are introduced to us by direct word of mouth recommendation from friends, work associates or peer groups!

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Under the terms of our "No Quibble Guarantee" however, Insight will accept the return of most "stock items" supplied, whatever your reason for wanting to return them. 

Goods must be returned at your expense and will remain your responsibility until received safely by Insight or its representatives. Upon receipt, the goods will be exchanged for alternative goods, or a refund will be raised - as agreed with you.

Prior to returning any item(s), it is essential that you contact us to obtain a Returns Authorisation Number and returns address 

Please Note: items will not be accepted at the returns address unless accompanied by a Returns Authorisation Number. (Items excluded from the No Quibble Guarantee offer, include; Special Order Goods, Bespoke Manufactured Items or Customised Goods, and may also include; stock clearance lines, etc).   

What do I do if I have received Faulty Goods?

- in the unlikely event that you receive goods that are faulty in any way, contact Insight within 3 working days of receipt of the goods, to agree an appropriate course of action. Please ensure that you obtain a Returns Authorisation number and Returns Address before returning any items. Goods will remain your responsibility until received safely by Insight.

The goods are not faulty but I would like to return them anyway - can I?

- it is our objective to ensure that you are delighted with your purchases and the service we offer, which is why in most cases, for whatever reason you wish to return the goods, Insight will be happy to accept their return under our No Quibble Guarantee. 

Goods must be returned complete and in resalable condition, with all manuals, original packaging, etc.   

- to return goods under our No Quibble Guarantee, please contact Insight within 7 working days of receipt of the goods, to agree an appropriate course of action. Please ensure that you obtain a Returns Authorisation number and Returns Address before returning any items. Goods will remain your responsibility until received safely by Insight.

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Any information obtained, may be used by us to help develop and improve our product offerings and our services to our customers and if you have provided us with your e-mail address and authorised us to do so, we may send you information from time to time, which we believe could be of interest to you.

...see full privacy policy