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5 Reasons Why People Buy with Confidence from Insight Security

Even in the face of current market turmoil and uncertainty our annual business review reflects a very successful year with our exciting plans for future growth well on track. In this post we share some of the primary reasons for our success, confirmed by the many positive reviews and valuable feedback provided from our customers over the past 30 years of trading.

How We’ve Achieved Our Success

Businesses of all sizes have been struggling due to challenging market conditions brought about by a variety of significant issues including Brexit, the Covid Pandemic, the Russian invasion of Ukraine and recent government turmoil. The escalating cost of energy is making things very tough for many businesses causing prices for raw materials and components to skyrocket. Combined with massive worldwide supply chain disruption, these difficult conditions are pushing many businesses to the brink of collapse.

Our business success in this challenging climate is down to these 5 key reasons:

1. Putting Our Customers First
   
   • Customer 1st is our primary company ethos. We know that without our valued customers who return time and time again, we would not be successful.
2. Free, Expert Advice
   
   • Our team of specialists are great at listening and love to talk to people to help overcome whatever problems you might have. Our experts are always happy to have a chat and provide free, expert advice to guide you to the right solution to meet your specific requirements.
3. High Quality, Tried and Tested Products and Solutions
   
   • We use a rigorous product selection and approval process that ensures only the highest quality products make it into our online store. If we don’t think we can provide what’s needed we will honestly tell you.
4. No Quibble Money Back Guarantee
   
   • Our customers are reassured by our No quibble money back guarantee that means there is no risk to them when they buy directly from us.
5. Value for Money
   
   • An important aspect of both our rigorous product selection and evaluation process and our in-house product design and development is ensuring value-for-money. Value for Money is our watchword, so whether you are investing in one of our in-house developed products, one of our carefully selected 3rd party products or a bespoke solution utilising multiple products, you can be confident of success at a sensible price.

Our Customers are Our Lifeblood

We don’t take any of our valued customers for granted. For example, we don`t use an automated answering system so if you call us you will always speak to a real person.

Although we deal with clients of all sizes, from domestic customers to huge organisations, we treat them all with the same high level of respect and consideration. This is why we consistently receive praise, excellent reviews and testimonials from those we’ve helped. If you contact us you can be certain of an honest, helpful response.

Free Practical Advice

Paying close attention to the careful recruitment of our excellent team, providing them with effective training and establishing long-term staff-retention underpins their ability to provide the best available, free, practical advice.

Over the past 30 years free advice from Insight Security has helped countless customers find the very best solutions to their particular problems. Importantly, our advice and guidance has helped our clients avoid wasting money on inferior, dangerous, or inappropriate products.

Received great advice from the very helpful Elke. Thoroughly recommend her and the Locking Bar. Speed of delivery was quick and fitting instructions were spot on.

Thank you for ,all your help and advice. I ordered the wrong sized item. I contacted you and the man I spoke to was extremely helpful and gave excellent advice. I ordered the correct sized item and have received a full refund on the original purchase. Super service!

Supply Chain Resilience

As many ‘just in time’ operations are discovering, businesses that find themselves unable to fulfil the needs of their customers due to supply chain issues run into significant problems.

Here at Insight Security we recognised the need for supply chain reliability which is why we chose to work with secure business partners who have proven track records demonstrating reliability. Wherever possible we’ve established dual supplier policies for many of our products, along with the components and raw materials we need for our operations.

I don’t want my name mentioned, but very happy with the service and product.

Very, Very Happy with the very professional and prompt service. Will use Insight again!!

In-House Research and Development

An important aspect of our business success has been our ability to provide cost effective security solutions to overcome specific challenges. This often means devising unique, bespoke systems that require the expertise and product knowledge held by our specialists.

Our in-house experts will design a solution using a combination of items from our huge catalogue of tried and tested security and safety products. But we also have an ongoing research and development programme which has led to the design and development of a number of widely acclaimed, unique security products including our non-aggressive Roller Barrier anti climb system, specialist solutions for the Prison Service, search and security aids for the UK Border Force and many more.

Excellent service and a great product. Not often I can say that these days, but in this case I have nothing but praise. Highly recommended.

Can say anything bad about the product. It’s exactly what I ordered and the time from ordering to delivery was swift without delay. The product works perfectly for what I needed. I’d recommend using this service to anyone.

Best Prices - Guaranteed

Insight Security, like all businesses over recent months, is facing double-digit price increases in all areas. While many enterprises have been forced to pass these increased costs on to their customers here at Insight Security we’ve worked hard to secure the best possible buying prices from our suppliers by increasing our buying volumes. This has been achieved by expanding our warehousing capability, enabling us to minimise price increases passed on our customers.

Purchased a Squire Eiger Mini Eiger Disc lock from Insight Security in July and received a first class service. The product was overall the best price, the customer service was again excellent and friendly (this was my 2nd purchase from the company). The product arrived in good time with good communication throughout. Good selection of high quality products for motorcycle security. Insight Security sells `Sold Secure` products

Developing UK and International Markets

Being a UK based business means our client base includes a wide range or corporate enterprises, public sector organisations, the MOD, schools, hospitals and many domestic customers. We also supply solutions to a growing worldwide market including the USA and Canada in the northern hemisphere along with Australia and New Zealand in the southern.

Our ongoing business growth plans include continued development of our overseas markets and we’re pleased to report that our Australian distributor has just established a new warehouse facility to increase their local stock holding capacity.

What Our Customers Say

Our customers clearly appreciate the high quality products and solutions we provide, the excellent guidance and advice they receive along with our realistic, competitive prices. Their appreciation is apparent from the many excellent reviews and testimonials we receive.

Many of our customers find us online via our main website or one of our specialist sites. We are proud to report that our website visitors have grown by over 170% over just the past 2 years and our business is consistently attracting a 96% 5 star rating via Google.

Excellent quality locks, perfect size for use at home and out on the go. Feel really strong, big enough to stick through front and back brake discs but small and light enough to comfortably throw in a back pack or tail bag. Far cheaper from insight security than anywhere else. Very happy indeed.

I bought this cable to secure my bicycle in my shed and have been able not only to secure my bike, but loop the cable through the most valuable items stored in there as well; fastening the looped ends together through the installed "Shed Shackle" and bike frame using my Gold Standard Solid Secure D-lock. I appreciate that thieves can cut through anything given enough time and the right tools but having such a robust and well-engineered cable is going to cause them to think twice and hopefully will act as such a good deterrent as to cause them to not even bother trying! As regards the ease of ordering, value and prompt delivery from Insight Security, I can’t fault them and recommend them in the highest possible terms.

Excellent website enabling easy analysis and then choice of top notch products. Subsequent customer service also proved first class.

Top notch 5 star service. Thanks to Jason and Chris. Chris for taking the time to help and advise me on the right chain, lock & ground anchor. Jason for sorting out delivery issues

Very good customer service indeed! One of the ladies there (Lucy) even dropped off the saw-tooth galvanised steel anti-burglar strip I bought. I have no car (a friend was going to drive me) and this lady had an appointment in Eastbourne - I live in Willingdon, not far away

It`s absolutely clear that the Insight Security customer first ethos is what is working for our business and for our clients.

If you have any questions about security or safety requirements remember we are here to help. Give us a call on 01273 475500 and we’ll be happy to provide free, expert advice.

This message was added on Thursday 27th October 2022