What is Insights returns policy?

All products supplied by Insight are carefully selected to ensure that they perform as specified and offer great value for money. All products are backed by a full 12 month "return to base" manufacturers warranty unless otherwise specifically stated.

Under the terms of our "No Quibble Guarantee" however, Insight will accept the return of most "stock items" supplied, whatever your reason for wanting to return them.

Goods must be returned at your expense and will remain your responsibility until received safely by Insight or its representatives. Upon receipt, the goods will be exchanged for alternative goods, or a refund will be raised - as agreed with you.

Prior to returning any item(s), it is essential that you contact us to obtain a Returns Authorisation Number and returns address

Please Note: items will not be accepted at the returns address unless accompanied by a Returns Authorisation Number. (Items excluded from the No Quibble Guarantee offer, include; Special Order Goods, Bespoke Manufactured Items or Customised Goods, and may also include stock clearance lines, etc).

What do I do if I have received Faulty Goods?

- in the unlikely event that you receive goods that are faulty in any way, contact Insight within 3 working days of receipt of the goods, to agree an appropriate course of action. Please ensure that you obtain a Returns Authorisation number and Returns Address before returning any items. Goods will remain your responsibility until received safely by Insight.

The goods are not faulty but I would like to return them anyway - can I?

- it is our objective to ensure that you are delighted with your purchases and the service we offer, which is why in most cases, for whatever reason you wish to return the goods, Insight will be happy to accept their return under our No Quibble Guarantee.

Goods must be returned complete and in resalable condition, with all manuals, original packaging, etc.

- to return goods under our No Quibble Guarantee, please contact Insight within 14 working days of receipt of the goods, to agree an appropriate course of action. Please ensure that you obtain a Returns Authorisation number and Returns Address before returning any items. Goods will remain your responsibility until received safely by Insight.

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About insight Security
WHY BUY FROM INSIGHT SECURITY?
  • It's easy to order from us and we're easy to contact...
    whether you need help or advice before or after you buy
  • Our proven, tried and tested products do what we say...
    which is why we can offer you a 'NO QUIBBLE GUARANTEE'
  • Fast Reliable Service... your goods will normally be delivered within 1 to 3 working days - call us if you need them urgently!
  • All our products are very competitively priced... but more importantly, we believe they offer you the Very Best Value!

...these are just a few of the reasons that most of our customers buy from us regularly and recommend us to friends and peer groups. So buy now with confidence - and join the thousands of happy customers we have helped over the last 20 years... and remember, if you're not sure what you need, or which solution is best for you, our specialist advisors will be pleased to help. Just call us on 01273 475500.

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