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At Insight Security we fully appreciate the importance of our customers and their satisfaction. Everything we do is focused on the needs of our customers, from the careful selection and curation of products for our online store to the packaging and couriers we use. In this post we reflect on some of the many reviews and testimonials we’ve recently received.
We don’t take our customers or their opinions for granted. We understand the importance of online reviews and the social proof they provide to potential customers. Surveys have demonstrated that over 93% of consumers say online reviews influence their purchasing decisions and customers are 63% more likely to trust brands that have online reviews compared to brands that have no reviews.
Unfortunately, most consumers have had bad experiences with companies at one time or another, both online and offline. Online reviews provide valuable insight directly from those who’ve experienced a brand, their service and the products they supply. If prospective customers know that others have had a positive experience this helps raise their confidence and overcome any fears or hesitancy they may have.
Importantly, our online reviews validate the expertise Insight Security happily provides to those who need it. Our reviews demonstrate how we’ve helped people overcome their specific challenges and fulfilled their needs. They also repeatedly reflect the high quality of the products we supply alongside our outstanding customer service.
Here are just a selection of customer reviews, praising the products we’ve supplied along with our customer service.
Sue Reid’s review highlights how Insight Security staff are always happy to answer questions and guide customers to find the best solution for their needs.
Here are a number of further reviews praising our customers service.
You can see from these customer comments how happy people have been with the advice provided from Insight Security along with the products and delivery. We are consistently praised for our customer communications as we always ensure people know exactly what’s happening at every stage of their order fulfilment.
This next review demonstrates how far Insight Security staff will go to help customers.
As Anna has reported, since she lives quite close to the Insight Security headquarters in Lewes a member of staff was happy to drop off her order at her home in Willingdon.
Trends in ecommerce website design are continuously evolving to ensure security and provide excellent user experience. Our website is focused on optimally delivering the information people seek in user-friendly formats that work on all the devices people like to use. Our primary aim is to provide the best possible website user experience without complexity or distraction.
Here’s what some of our customers say about our website.
John and Alun rate our website as both ‘excellent’ and ‘fantastic’, enabling them to easily find the products they were seeking, at great prices. Both John and Alun also praise the ‘first class’ customer service they received.
Our shed door security bars have been highly praised in this comprehensive review from J.T., based in Texas, USA.
J.T. highlights how, back in 2016, although he had searched for a USA based provider, he was unable to find a suitable door security solution to protect his valuables. And he even visited a metal fabricator, who was unable to help. He then discovered the Insight-Security.com website.
As noted, he has two doors that needed additional security, a standard width door and a set of double doors on his boat dock. The Insight Security Shed Door security bar solution was ideal for his needs. He’s another customer who praises the support we provided, along with the security solution. He also highlights how his order was with him at his Texas address within just 10 days and how he was able to install the security bars himself.
J.T. was clearly very impressed with the design and construction of the super-tough Insight Security shed door security bars. But in 2021 his lake house was remodelled and he lost the shed bar for his storage area. So he ordered a replacement from Insight Security which, like his original order, arrived at his home within 10 days. He installed the replacement security bar himself and is now able to relax in the knowledge that his property is safe and secure.
In this next example review Geof highlights the robustness of the supplied security products.
The reviewer notes how the high security chain and RoundLock supplied by Insight Security are, in his opinion, tough enough to secure a space shuttle or oil rig. We are pleased to hear how the support and advice we provided has enabled Geof to protect his valuable bike from ‘thieving little gits’.
We offer an extensive range of tried and tested perimeter security solutions. In this next couple of reviews we see how ultra-safe plastic security spikes effectively discourage cats from climbing where they are not welcome while Razor Point anti climb spikes present a formidable barrier.
We know how difficult it is to protect property from cats, who are naturally skilled in overcoming obstacles. Our range of safe, plastic anti climb spikes are widely deployed along fence tops, walls and gates where they present a highly effective cat deterrent.
Unlike our plastic anti-cat spikes, Razor Point anti climb spikes are a tough and aggressive looking anti climb solution. As Ady has reported in this review, they are sharp, robust and look nasty. Their appearance along a wall or fence-top is enough to deter any intruders. And Ady is another reviewer who praises the fast delivery of his order.
You can see more of our customer reviews on our website home page or directly from many of our online store product pages. Reviews can also be found on Google (via Google maps), Reviews.io, Facebook and Trustpilot.
If you have questions about any aspects of home or business security, or if you have any special requirements, remember that we are here to help. Give us a call on 01273 475500 and we’ll provide you with free, expert advice.
This message was added on Thursday 15th December 2022
Need Help or Advice?
Call the Insight team
01273 475 500